Overview
This website is operated by Teck Huat & Co Pte Ltd, trading as Marco’s Cellar. Throughout the site, the terms “we”, “us” and “our” refer to Marco’s Cellar. Marco’s Cellar offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our site.
2. Eligibility
You must be at least 18 years old to purchase alcoholic beverages from our website. By placing an order, you confirm that you are legally permitted to purchase alcohol in Singapore.
3. Product Information
We strive to provide accurate product descriptions, vintages, and pricing. However, we do not warrant that product descriptions or other content is error-free. All products are subject to availability.
4. Pricing & Payment
All prices are in Singapore Dollars (SGD) and include GST unless otherwise stated. We accept major credit/debit cards and other payment methods listed at checkout. Full payment is required before delivery.
5. Orders & Cancellations
Orders are confirmed upon successful payment. Marco’s Cellar reserves the right to cancel or reject any order at our sole discretion, including for reasons of stock unavailability, pricing errors, or suspected fraud.
6. Delivery & Self-Collection
– Delivery is available within Singapore only.
– Free delivery for orders above SGD $200
– Delivery times are an estimate and not guaranteed.
– Self-collection is available at our designated location upon confirmation.
7. Returns & Exchanges
We do not accept returns for wines due to change of mind. If you receive a damaged or incorrect product, please notify us within 3 days of receipt for an exchange or refund.
At Marco’s Cellar, we make every effort to offer wines of sound quality and excellent provenance. However, we cannot guarantee the personal “drinkability” or taste preference of every bottle sold. As per industry standards, older or vintage wines are sold “as is” and are purchased at the buyer’s risk with regard to their condition and drinkability. This includes wines affected by natural aging processes.
Please note that we do not offer refunds or replacements for wines affected by TCA (“cork taint”). Cork taint is a naturally occurring fault caused during cork production and is entirely outside our control.
As such, no refunds or returns will be entertained for issues related to cork taint, taste preferences, or age-related characteristics.
8. Promotions & Vouchers
Promotional codes, discounts, and vouchers are subject to specific terms and may not be combined unless stated. Marco’s Cellar reserves the right to modify or terminate any promotion at any time without notice.
9. Account & Security
Users are responsible for maintaining the confidentiality of their account credentials. Marco’s Cellar will not be liable for any loss or damage arising from unauthorized use of your account.
10. Intellectual Property
All content on this website, including logos, images, product data, and text, is the property of Marco’s Cellar or its licensors. You may not use, copy, or reproduce any content without written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Marco’s Cellar will not be liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use our services.
12. Compliance with Local Laws
All purchases and use of our services must comply with Singaporean laws, including those related to alcohol sale and consumption. It is your responsibility to ensure compliance.
13. Amendments
Marco’s Cellar reserves the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the new Terms.
14. Contact Us
For any questions regarding these Terms, please contact us at:
Email: [email protected]
Phone: +65 87772788
Business Hours: Monday to Friday, 10am – 6pm (SGT)